GPRINTER GP3120TUC Thermal Printer FAQ

Q: Installed the driver, but can't find the printer in the device and printer?

[A] : You can manually add it by following the steps: → Go to the Control Panel → Devices and printers → Click Add printer → Click Add local printer → After selecting the port (usually USB port) → Click Install from disk → Click Browse → Open CD → Select GPRITER OEM file Click Open → Select the driver model and install it further.

[Q] : After the driver is installed, the printer cannot be found in the device and printer, click Add printer to pop up the printing service to close

[A] : Go to Control Panel, Manage Tools, services or enter services.msc in Run, find Print Spooler, double-click to open, change the startup type to automatic, and then click Start.

[Q] : Install the driver and print blank

[A] : 1, please check whether the printer is thermal paper 2, please check whether the paper installation position and direction are correct

3, please check whether the paper specification Settings are correct 4, contact the relevant person in charge to check

[Q] : The printer does not print evenly on both sides

[A] : Please check whether the print head or flap is covered, open the flap or print head, press the middle of the flap or print head, and use some force to cover it.

[Q] : The barcode printed by the printer cannot be scanned by the scanning gun

[A] : Please check the printed bar code is missing, missing, blurred. Due to the uneven quality of the scanning gun on the market, the individual scanning gun interpretation strip code type ability is poor, please buy a strong interpretation of the code ability, high sensitivity of the scanning gun.

[Q] : Install the printer, power on, the printer automatically return paper?

[A] : This is caused by the parameter error at the initial time of the printer, and it can be reset.

[Q] : The printer cannot be recognized when the USB cable is connected to the computer

[A] : Go to "Device Manager" and click on "Universal Serial Bus Controller".

1. Check whether USB PRINTING SUPPORT (or USB PRINTING SUPPORT) appears. If not, replace the USB port and restart the computer

2, if there is "unknow devices" please replace the USB port and restart the computer, if the problem is still, please replace the USB cable and do the test, such as USB PRINTING SUPPORT (or USB PRINTING SUPPORT) is Ok, if the problem is still, please contact the relevant person in charge to deal with

[Q] : The printer cannot print after being used for a while

[A] : 1, if the USB cable has been inserted and removed, go to the printer properties, port option, replace the USB port, and restart the printer.

2, please check whether the driver is offline or suspended, enter the "Control Panel", "Device and printer", double-click the "driver icon", check whether the driver is "offline or suspended" in the "status bar", as shown in the figure. Click "printer" in the toolbar to remove the check mark before "pause" or offline use of the printer.

[Q] : The printer can't print clearly after using it for a while

[A] : First clean the print head, such as after cleaning, the problem is still old, so the print head has to return to the factory for maintenance.

[Q] : The printer cannot be located

[A] : Check whether the driver setting parameters are correct, then reset the printer, and then print the test page to see if the printer can be positioned, if the problem is still, please reset the threshold.

[Q] : The printer is connected to the computer by USB interface, and garbled codes appear when printing

[A] : Restart the printer (do not have any operation when it is turned on).

[Q] : "Error, failed to install" when installing the driver

【 Answer 】 : Unpack the driver on the desktop, and then reinstall it.

Q: The system environment variable PATH is incorrectly set during driver installation

[A] : This is caused by the lack of "PATH" in the system environment variable, you can add a "PATH" in the environment variable or manually add the driver.

[Q] : The software is installed, but when you open the software, the message is that the driver is not installed, but it is confirmed that the driver is installed

[A] : Uninstall the software and decompress the software installation package before installing it.

[Q] : After installing Labelshop, open prompt registration

[A] : Uninstall the software, decompress the software installation package to the desktop, and install it again.